Need a hand? We're here to help. Whether you're troubleshooting a workflow, running into a connector issue, or just have a question, our support team is ready to assist. This article explains the two easy ways to get in touch.

Option 1: Submit a Request via Our Web Form

The quickest way to reach us is through our online support form at zynk.com/support

Simply fill in the form with your details and a description of your issue, and a member of the team will be in touch as soon as possible. This is our recommended route as it helps us capture all the right information upfront and get your ticket to the right person faster.

Option 2: Send Us an Email

Prefer to write to us directly? No problem — just drop us an email at support@zynk.com

We'll pick this up and create a support ticket on your behalf.

Tips for a Faster Resolution

To help us investigate your issue as quickly as possible, please include the following when you get in touch:

• Your company name and contact details
• The Zynk product or connector you're using (e.g. Sage 50, Shopify, HubSpot)
• A clear description of the issue — what you expected to happen and what actually happened
• Any error messages you've seen, copied in full or as a screenshot
• Workflow or integration name, if applicable
• When the issue started and whether it has happened before

The more detail you can give us upfront, the less back-and-forth we'll need — and the sooner we can get you back up and running.

What Happens Next?

Once your ticket is logged, here's what to expect:

1. Confirmation — You'll receive an acknowledgement letting you know your ticket has been received.
2. Triage — Our team will review your ticket and assign it to the right person.
3. Investigation — We'll dig into the issue and may reach out if we need any further information.
4. Resolution — We'll keep you updated throughout and confirm once your issue has been resolved.